What the Heck is “Integrated Cloud E-Security”?
Email is obviously not a new technology, and several companies over the last decade have been trying to replace it via direct messaging either through project management software (e.g., Slack) or dedicated apps (e.g., WhatsApp). Perhaps it’s all the email spamming and abuse or perhaps it’s the associations with oppressive corporate culture that has led so many companies to try and ‘disrupt’ email.
Believe it or not, there was once a time when people looked forward to checking their emails (see the You’ve Got Mail movie from 1998), and email once provided truly game-changing new functionalities like sending documents around the organization (or to yourself to work on from home). There was even a brief, near legendary time where the concept of spam didn’t really exist, and people would open and read every email sent to them.
However, evolution in email is still very much occurring although it’s not grabbing many headlines. And while this evolution is not designed to bring sexy back to email anytime soon, it is designed to enhance user experience and security.
According to Gartner’s recent Market Guide for Email Security, there is a quiet revolution going on in the email business, as there are continued increases in the volume and success of phishing attacks. It defines this innovation within email security providers as Integrated Cloud Email Security or ICES. “Integrated solutions go beyond simply blocking known bad content and provide in-line prompts to users that can help reinforce security awareness training.”
Thus, we are entering a new era of e-security with detections occurring at the email sender user interface level; with real-time alerts integrated into the sender user experience; often bringing externally sourced security analysis and applying it to the sender in-the-moment of sending or interacting with a particular message.
So now of course you’re wondering how RMail will adapt. The good news for customers is that it already has (and will continue to) via AI-infused ICES e-security like our new RMail Recommends™ and Right Recipient™ features; which alert the sender when RMail determines that he or she should send the message they are about to send, in a more secure manner — and then, helps them re-verify that they are not about to send the sensitive information to the wrong recipient. RMail AI learns over time, auto-adapting to user behavior.
And, RMail has some new and cool capabilities that are sure to get you thinking. In RMail’s newest release, just at the moment of sending — in a split second — RMail’s AI now pulls in real-time intel to provide the email sender insights to help them understand hidden things related to who they are about to communicate with.