Options to Help Desk Software for Customer IT Support
A good help desk software will provide a great customer experience and have an effective ticketing system. Here are the best options for your business’s help desk.
Hubspot Service Hub IT Customer Service Software
As part of Hubspot’s marketing and sales platform, Hubspot Service Hub provides customer service software. It brings together team members within a single dashboard. The technology behind it is CRM. It thus provides a single view of a customer’s interactions. Additionally, you can control permissions, availability, and other things related to team management across your business.
The Hubspot customer service platform’s starter plan starts at $45 per user per month. In addition to ticketing and call, the software has a live chat feature, team emails, and some automation options. The professional edition costs $360 per month, and the enterprise edition costs $1200 per month.
- ManageEngine It Operations Platform
ManageEngine provides a platform for managing IT operations and services. In addition to network and server management, mobile device management, remote work management, and help desk management, the company offers a variety of help desk solutions. In this way, your IT support technician team will be able to customize the experience to suit their specific needs. In terms of help desk software specifically, you get access to a web-based solution that tracks and manages customer tickets all in one place.
You can purchase each ManageEngine solution separately. The price varies widely according to the features you want. Every product has a free trial and a demo.
- Agiloft IT Management Solution
Agiloft provides contract lifecycle management. There are various solutions available. One of the most flexible is the customer support solution. By automating workflows and creating self-service portals, you can save your IT team’s time and provide better customer support. Businesses in specific industries, such as healthcare and education, can take advantage of these solutions. Using ITIL and ITSM protocols, all solutions offer the ability to customize applications and capabilities without coding. The agile solution is available both on-premises and in the cloud.
Per-user per month, the price starts at $45 per user. And the software is available with completely customized features. Depending on your budget and needs, you can customize the plan.
- TeamSupport IT Service Desk Software
B2B companies can take advantage of TeamSupport’s service desk software. Computer hardware, software, and IT companies can rely on the company to provide better customer service. They can manage tickets, collaborate in real-time, and manage inventories. The tool provides tools for customer support teams, as well as insights to help those teams calculate ROI and make decisions that improve customer satisfaction.
Starts at $50 per month per user for the help desk software. Customer service tickets are assigned, tracked, and managed with a ticket management platform. A $69 per agent/per month enterprise plan automates tasks such as addressing product bugs and improving features.
- LiveAgent IT Help Desk Software
LiveAgent is a help desk software that offers a wide array of customer communication tools in one interface. In addition to the basics, you can provide support on forums, through video calls, and through apps like Slack. Slack has a native live chat feature. As a result, it has an intuitive interface and streamlines processes that help teams save time. Additionally, automation options like ticket assignments, adding tags to tickets, and setting unique rules are available.
Service desk support is provided via email with the basic ticketing solution, which charges $15 per user per month. Email and chat are included in the help desk software, which costs $29 per month per agent. For a group of up to 50 users, the total costs are $39 per month. There is also a free plan available that offers email, phone, and chat support, as well as a seven-day ticket history.
- Hiver IT Helpdesk Hosting
A shared inbox and helpdesk are hosted in Gmail with Hiver. A service desk is a perfect fit for teams that already use Gmail and want to provide customer service without learning a new platform. The shared invoice allows you to create categories for indicating which messages have been addressed, assigned, or closed. Each team member can also add notes and assign tasks to customers. Even Hawker offers metrics to help you improve customer experiences and measure team performance.
The monthly price ranges from $7 to 57 dollars per user. Users have access to one shared inbox for up to ten users on the most basic plan. Users can customize their roles and assign tasks automatically with the premium plans. Free trial for 14 days.
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