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NEW QUESTION 20
In order to satisfy the internal Enterprise Security requirements, Universal Containers would like to conduct a
Disaster Recovery and Business Continuity exercise with Salesforce. This would involve taking the production
copy and making sure agents can work from the production copy until production is restored. The results of
the exercise are provided to Enterprise Security as part of an annual audit.
What should a Consultant recommend to support this exercise?
- A. Use a Developer Pro sandbox for the DR exercise
- B. Use a Full copy sandbox for the DR exercise
- C. Allow the exercise to be done in a Production instance
- D. Use a Partial sandbox for the DR exercise
Answer: B
NEW QUESTION 21
Universal Containers purchased Knowledge and would like to implement it as soon as possible. What approach should a consultant recommend?
- A. Activate Knowledge One within the Salesforce Console for Service.
- B. Create a Knowledge Visualforce component on the case detail page.
- C. Create a Knowledge Visualforce component within the Salesforce Console for Service.
- D. Activate Knowledge One on the case detail page.
Answer: A
NEW QUESTION 22
Universal Containers wants to provide its customers with more support options.
Which three should a Consultant recommend?
Choose 3 answers
- A. Add Live Agent to public-facing sites
- B. Utilize KCS to manage Knowledge
- C. Implement SOS for mobile experience
- D. Configure Chatter for public access
- E. Create a Customer Community
Answer: A,B,C
NEW QUESTION 23
……
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