Study Guide ADX-261 Pdf – Salesforce ADX-261 Testking Exam Questions

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NEW QUESTION 34
Universal Containers has four internal divisions that use Salesforce Knowledge. Compliance requirements mandate that each division should only have access to its own articles when performing a search. Which solution should a consultant recommend to meet this requirement?

  • A. Create a single data category group for each division and provide access using the role hierarchy.
  • B. Create separate data category groups for each division and assign the category to a division profile.
  • C. Create a sharing rule for each division to provide access based on criteria of the article.
  • D. Create a sharing rule for each division to provide access using the role hierarchy.

Answer: A

 

NEW QUESTION 35
Universal Containers wants to help customers resolve issues by browsing Knowledge articles and submit a case if they need more information.
What should the consultant recommend to meet the requirements?

  • A. Enable Chat in an Experience Cloud site.
  • B. Implement Case Assignment Rules.
  • C. Create a self-service Help Center.
  • D. Allow Comments on Knowledge articles.

Answer: C

 

NEW QUESTION 36
Universal Containers (UC) wants to implement Service Cloud using Agile methodology. How should the consultant recommend delivering a successful implementation?

  • A. Deliver the entire project simultaneously so as to present UC with a completed solution.
  • B. Generate continuous feedback from the project team, and adjust the requirements and deliverables accordingly.
  • C. Schedule a meeting with the UC executives at the start of the project to generate all the requirements.
  • D. set a cutoff date of 1.5 months before user acceptance testing for any change requests.

Answer: B

 

NEW QUESTION 37
……

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